Who we are

Privacy Policy – MaKiSan Catering

At MaKiSan, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website makisan.ca or use our catering services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you interact with our website or services, including but not limited to:

• Personal Identification Information: This may include your name, email address, phone number, billing and shipping addresses, and other details necessary for processing your orders and providing services.
• Payment Information: When making a purchase or booking, we may collect credit card or payment information through a secure third-party payment processor.
• Order Information: We collect details related to your catering orders, including order preferences, delivery address, and special requests.

2. How We Use Your Information

The information we collect is used to:

• Process Orders and Provide Services: We use your personal and order information to process and deliver your catering orders, respond to inquiries, and fulfill your requests.
• Improve Customer Experience: We may use your feedback and preferences to improve our products, services, and website experience.
• Marketing and Communication: With your consent, we may send promotional emails or newsletters to inform you about new products, offers, or events. You can opt out of these communications at any time.
• Customer Support: To provide customer service and resolve any issues or inquiries regarding your orders.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal data, including:

• Encryption: We use secure payment gateways with encryption technology to protect payment and financial information.
• Access Controls: We limit access to personal information to authorized employees or contractors who need it to perform their duties.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our website, processing payments, or delivering your catering orders. These providers are obligated to maintain the confidentiality of your information.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze trends, and gather demographic data. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.

You can adjust your browser settings to block or delete cookies, but doing so may impact your ability to use certain features of our website.

6. Your Choices and Rights

You have the right to:

• Access and Update Your Information: You may request access to, or correction of, the personal information we hold about you.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe by clicking the unsubscribe link in our emails.
• Delete Your Information: If you would like us to delete your personal information, please contact us. We will honor your request, subject to any legal obligations.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.